Shipping & Delivery Policy

Important Note

As a digital services company, WOSAG delivers software products, websites, applications, and digital solutions electronically. This policy outlines our delivery timelines, methods, and processes for all digital deliverables. There are no physical shipments involved.

1. Digital Delivery Overview

All our services are delivered digitally through secure electronic channels:

Website and web application files via secure FTP/Git repositories
Mobile applications via app stores (iOS App Store, Google Play Store)
SaaS products deployed on cloud infrastructure
Source code delivered through GitHub, GitLab, or similar platforms
Design files shared via cloud storage (Google Drive, Dropbox)
Documentation provided in PDF or online format

2. Service Delivery Timelines

Website Development

Simple Business Website (5-10 pages): 2-4 weeks
Complex Website (Custom features): 6-12 weeks
E-commerce Website: 8-16 weeks
Enterprise Portal: 12-24 weeks

*Timelines depend on project complexity, client feedback cycles, and content availability

Mobile App Development

Simple App (Single Platform): 8-12 weeks
Medium Complexity App: 12-20 weeks
Complex App with Integrations: 20-32 weeks
Cross-platform App: Add 3-4 weeks to above timelines

*App store review and approval may take additional 1-2 weeks

SaaS & Web Applications

MVP Development: 8-16 weeks
Full-featured SaaS Product: 16-32 weeks
Custom Software Solution: 12-40 weeks
API Development & Integration: 4-12 weeks

Design Services

Logo Design: 1-2 weeks
Brand Identity Package: 2-4 weeks
UI/UX Design for Website: 2-6 weeks
App UI/UX Design: 4-8 weeks

Maintenance & Support

Bug Fixes: 24-72 hours
Minor Updates: 3-7 days
Feature Additions: 1-4 weeks
Emergency Support: Same day response

3. Delivery Milestones

Projects are delivered in structured phases to ensure quality and client satisfaction:

Phase 1: Project Initiation (Week 1)

Project kickoff meeting
Requirements documentation delivered
Project timeline and milestone agreement

Phase 2: Design & Planning (Weeks 2-4)

Wireframes and mockups delivered
Architecture and technical documentation
Client review and approval

Phase 3: Development (Varies by Project)

Weekly progress updates
Staging environment access for testing
Incremental feature delivery

Phase 4: Testing & QA (Final 2 weeks)

Comprehensive testing reports
Bug fixes and refinements
Client UAT (User Acceptance Testing)

Phase 5: Final Delivery & Launch

Production deployment
Source code and documentation handover
Training and knowledge transfer
Post-launch support initiation

4. Delivery Methods & Channels

We use secure, industry-standard methods for delivering your digital assets:

Git Repositories: GitHub, GitLab, Bitbucket for source code
Cloud Storage: Google Drive, Dropbox for large files and design assets
FTP/SFTP: Secure file transfer for website files
Cloud Platforms: AWS, Azure, Google Cloud for hosted applications
App Stores: Direct submission to Apple App Store and Google Play Store
Email: Documents, credentials, and small deliverables
Project Management Tools: Trello, Jira, Asana for milestone tracking

5. Factors Affecting Delivery Time

Delivery timelines may be extended due to:

Client Feedback Delays: Delayed approvals or feedback can extend timelines
Scope Changes: Additional features or modifications require timeline adjustments
Content Availability: Missing or delayed content, images, or copy
Third-party Dependencies: Delays in third-party API access or integrations
Technical Complexities: Unforeseen technical challenges
App Store Reviews: App store approval processes beyond our control
Hosting Setup: Client-side hosting or domain configuration delays

We proactively communicate any potential delays and work to minimize their impact.

6. Expedited Delivery

Need your project faster? We offer expedited delivery options:

Rush Delivery (30% faster): Additional 25% project cost
Super Rush (50% faster): Additional 50% project cost
Emergency Support: Same-day/next-day fixes (hourly rate applies)

Expedited delivery subject to team availability and project complexity. Contact us to discuss feasibility.

7. Client Responsibilities for Timely Delivery

To ensure on-time delivery, clients must:

Provide all required content, images, and materials within agreed timelines
Respond to review requests and provide feedback within 3-5 business days
Make timely payments as per the agreed schedule
Provide necessary access to systems, accounts, and hosting
Assign a dedicated point of contact for project communication
Make final decisions on design and feature approvals promptly

8. Post-Delivery Support

After project delivery, we provide:

Warranty Period: 90 days of free bug fixes and technical support
Training: 2-4 hours of training on using and managing your solution
Documentation: Complete technical and user documentation
Deployment Support: Assistance with launch and initial configuration
Handover Meeting: Detailed walkthrough of all deliverables
Ongoing Support Plans: Optional monthly maintenance packages available

9. Delivery Confirmation & Acceptance

The delivery process is complete when:

All agreed deliverables are transferred to the client
Client completes User Acceptance Testing (UAT)
Project sign-off document is signed by both parties
Final payment is received (if applicable)
Source code and documentation are handed over
Domain and hosting access transferred (if applicable)

Clients have 7 days from delivery to report any issues not covered during UAT.

10. Hosting & Domain Delivery

For website and web application projects:

WOSAG Hosting: Instant deployment to our managed servers
Client Hosting: Files delivered via FTP/Git within 24 hours of completion
Domain Setup: DNS configuration and SSL installation included
Migration Services: Smooth transition from old to new website
Backup Delivery: Complete backup provided for safekeeping

11. Intellectual Property Transfer

Ownership of digital products transfers as follows:

Custom code and design work: Full ownership transfers to client upon final payment
Third-party components: Licensed as per original license terms
Open-source software: Subject to respective open-source licenses
WOSAG retains rights to showcase project in portfolio (unless NDA prohibits)
Source code delivered with all comments and documentation

12. Contact for Delivery Inquiries

For questions about delivery timelines or status:

Project Updates: Via your dedicated project manager

Email: contact@wosag.in

Phone: +919746550298

Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST

Emergency Support: Available for critical production issues

Our Delivery Commitment

At WOSAG, we take delivery timelines seriously. We employ agile methodologies, maintain transparent communication, and provide regular progress updates to ensure your project is delivered on time and to the highest quality standards. Our track record shows 95% of projects delivered within the agreed timeline, and we're committed to making your project one of them.

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